Delete your account and data
- Send your request
Email [email protected] from your registered email address, with the subject “Behive account deletion request”. You can prepare the message using the form below.
- Verify account ownership
Our privacy team verifies that the account belongs to you before deleting it. Do not include passwords, PINs, one-time codes, identity documents or full card numbers in your initial message.
- Complete closure and deletion
We close your account and delete or anonymise information no longer needed, then explain the outcome and any retention exceptions. Support will help resolve remaining balances and unsettled transactions.
What is deleted or retained?
Account, profile and associated personal information that is no longer required is deleted or anonymised. Verification, transaction and compliance records may be retained for legal obligations, fraud investigations or disputes, with restricted use and access.
Backup data is removed through the backup lifecycle. Wallet addresses and transactions on public blockchains cannot be erased by Behive. We explain applicable retention reasons when handling your request.
Read the full retention policy →