Your privacy matters.

1. Who we are and what this policy covers

Behive (also styled “BeHive”) operates the Behive mobile app and this website. This Privacy Policy explains how we collect, use, disclose, protect and retain personal information when you use our services, contact us, or request deletion of your account. References to “we”, “us” and “our” mean Behive.

Our services help you move between currency and supported digital assets, manage your wallet, and access card and payment features where available. This policy applies to the Behive app distributed on Google Play and to our website. Contact our privacy team at [email protected].

2. Information we collect

The information we process depends on the features you use, your region and the permissions you grant. It includes the following categories:

• Account and profile information: your name, email address, phone number, account identifiers, login and authentication information, and details you provide when registering or updating your profile.
• Identity verification information: identity document or passport details and images, date of birth, address, selfies or other images you submit, and verification results. Identity verification providers may compare a selfie with a document photo to help confirm your identity and prevent fraud.
• Financial and transaction information: linked bank account details, wallet addresses, card-related information, balances, transfers, conversions, payment and withdrawal records, and information needed to process a transaction or meet compliance requirements.
• Device and app information: IP address, device model, operating system and app version, device or app identifiers, notification tokens, app activity, diagnostic information and crash reports used to operate, secure and improve the service.
• Location information: approximate or precise location when you grant the relevant permission and use a feature that requires it, and approximate location inferred from your IP address for security or regional service availability.
• Support and communications: messages, attachments and other information you provide to our support team, contact form or in-app assistance features. Do not include passwords, PINs, full card numbers or unnecessary identity documents in support messages.

3. How and why we use information

Where applicable law requires a legal basis, we rely on providing the services you request, complying with legal obligations, your consent, or legitimate interests such as keeping our services secure. When consent is required, you can withdraw it; this does not affect processing that occurred before withdrawal.

• Create and manage your account, authenticate you, and provide the app features you request.
• Verify identity, assess eligibility, carry out required compliance checks, and prevent fraud, money laundering and other misuse.
• Process transfers, conversions, card transactions, payments and withdrawals, and display your balances and transaction history.
• Provide account notifications, transaction confirmations, service updates, customer support and responses to privacy enquiries.
• Maintain and protect our systems, investigate errors and security incidents, and improve reliability and usability.
• Meet legal and regulatory obligations, resolve disputes, and enforce applicable service terms.
• Send optional news or marketing communications where you have opted in or where permitted by law. You can withdraw that preference.

4. App permissions and your choices

You can review or revoke permissions in your device settings. A feature that needs a permission may not work after that permission is denied. Where additional disclosure or consent is required, we explain the data use in the app before requesting permission. Permission settings do not remove information you already submitted; use the deletion process below to request removal.

• Camera: used when you choose to capture identity documents, a verification selfie, or scan a code for a supported app feature.
• Photos or files: used to select and upload documents or images you choose to provide, through the device picker or the permissions required by your device.
• Location: used by location-dependent features, security checks or regional services when you grant access.
• Notifications: used to send transaction, account and service alerts when enabled.

5. How we share information

We share information as needed with service providers that help deliver the service, including hosting and infrastructure providers, identity verification and compliance providers, bank, wallet, card and payment partners, communications providers, and analytics or diagnostic providers. These parties process the information needed for their role, subject to applicable agreements and their legal obligations.

Transaction recipients and financial networks may receive the details needed to complete the transaction you request. We may also disclose information when required by law, a valid legal request or regulatory obligations; to protect rights and investigate fraud; or in connection with a business transfer, with appropriate safeguards and notice where required.

We do not sell your personal or sensitive information. We do not share identity documents, selfies or financial account information for third-party advertising.

6. Third-party services and digital asset networks

The app may use third-party services or SDKs for identity checks, card and payment processing, communications, analytics and crash diagnostics. Their processing is covered by the purposes and sharing categories described above. When you use a service provided directly by a partner, that partner may also apply its own privacy terms.

Transactions on public digital asset networks can be visible to others. Wallet addresses and on-chain transaction records may be permanent, and Behive cannot erase information recorded on a public blockchain. This does not prevent you from requesting deletion of the personal account information that Behive controls.

7. Website and contact enquiries

This website serves its fonts, images and visual resources locally. It does not embed third-party advertising or analytics trackers. Our hosting provider may process technical request logs, including IP address and browser information, to deliver and secure the website.

The contact and account deletion forms prepare a message in your email app. A request is sent only when you send that email. Your email provider processes the message under its own terms, and Behive receives the information you choose to send. No marketing subscription is created simply by completing the website form.

8. How we protect information

We use safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls, restricted access to personal information, and operational measures intended to prevent unauthorised access or disclosure. Service providers are expected to protect information appropriate to the services they perform.

No system can guarantee absolute security. Keep your login credentials and device secure, and contact us promptly if you suspect unauthorised activity. We will handle security incidents and any required notifications in accordance with applicable law.

9. Retention of your information

We retain personal information for as long as needed to provide your account and requested services, meet legal and regulatory obligations, prevent fraud, resolve disputes and enforce agreements. Retention depends on the information, your jurisdiction and the purpose for which it was collected.

When your account is deleted, account and profile information that is no longer required is deleted or anonymised. Verification, transaction and compliance records may be retained for the period required by applicable law, or while needed for a legal claim, fraud investigation or other lawful obligation. Access to retained records is restricted and their use is limited to those purposes. Backup copies are removed through the backup lifecycle, except where a lawful preservation requirement applies.

You can contact us to ask which retention requirements apply to your information. We explain relevant exceptions when processing a deletion request.

10. Account deletion and data deletion

You can request deletion of your Behive account and associated personal information without signing in to this website. Visit our Delete account page, or email [email protected] with the subject “Behive account deletion request”. Use your registered email address if possible and include enough account information for us to locate the account. Do not send passwords, PINs, one-time codes, full card numbers or identity documents with the initial request.

We verify ownership before acting on a request to prevent unauthorised deletion. We then close the account and delete or anonymise information that is no longer required, subject to the retention exceptions in section 9. We communicate the outcome, any retained categories and the reason for retention. Account deletion is more than disabling access or freezing the account.

Resolve any outstanding balances, unsettled transactions or linked services with our support team as part of closure. These checks do not remove your ability to submit a request. If you want particular information removed while retaining your account, specify that in your email; we explain any limits imposed by service functionality or law.

11. Your privacy rights

Depending on your location, you may have rights to access, correct, delete or obtain a copy of your personal information; withdraw consent; object to or restrict certain processing; and complain to a relevant data protection authority. Contact [email protected] to exercise your rights. We may need to verify your identity and explain any applicable legal exceptions.

You can also change permission and notification settings on your device, and opt out of optional marketing communications. Essential account, security and transaction communications may still be necessary to provide the service.

12. International processing

Behive and its service providers may process information in countries other than where you live. Data protection laws may differ between countries. Where required, we use appropriate contractual or other lawful safeguards for international transfers. Contact us for information about the safeguards relevant to your data.

13. Children and eligibility

Behive financial services are intended for people who meet the applicable age and eligibility requirements and are not directed at children. If you believe a child has provided personal information without appropriate authority, contact us so we can investigate and take appropriate action.

14. Changes and contact

We may update this policy when our services or data practices change. The latest version is available on this page with its updated date. Where required, we provide additional notice or obtain consent for material changes.

For privacy questions, rights requests, account deletion or information about our data practices, contact Behive at [email protected].